Privacy Policy | Lux Jacket

Last updated: 6 November 2026

This policy explains what personal information Lux Jacket collects, why we collect it, who we share it with, and the choices you have. We have kept it short and plain.

Who we are

Lux Jacket (luxjacket.com) is an Australian business. You can reach us at sales@luxjacket.com.

For anything about your information, email sales@luxjacket.com or call +61 416 046 858.

What we collect

When you order: your name, email address, phone number, billing and delivery addresses, and what you bought.
When you pay: payments are handled by our payment providers, such as Stripe. We do not see or store your full card number.
When you write to us: your message and your contact details.
When you create an account: your login details and order history.
When you browse: technical information such as your browser, device, approximate location from your IP address, and the pages you visit. Some of this comes from cookies. See our Cookie Policy.
If you subscribe to our emails: your email address and your consent.

Why we use it

To make, ship and deliver your order, and to keep you updated about it.
To handle returns, refunds, exchanges and questions.
To take payment and prevent fraud.
To keep the site working and secure, and to understand how it is used.
To send you emails about our pieces, only if you have agreed. You can unsubscribe at any time from any email.
To meet our legal, tax and accounting obligations.

If you are in the European Economic Area or the United Kingdom, our legal bases are: performing our contract with you (your order), our legitimate interests (running and securing the shop), your consent (marketing emails and non-essential cookies), and legal obligations (tax and accounting records).

Who we share it with

We share only what each party needs.

Our workshop. The workshop that makes your piece receives the details needed to make and send your order.
Couriers and customs agents, to deliver your order and clear it through customs.
Payment providers, such as PayPal, to process payments and prevent fraud.
Website service providers that host and run our shop, including our hosting company and the WordPress, WooCommerce and Jetpack services the site uses.
Analytics: Jetpack site statistics, which count visits and show which pages are viewed.
Authorities, where the law requires it.

We do not sell your personal information.

Where your information is handled

We are based in Australia. Your information is also handled in Pakistan, where your piece is made, and by service providers who may store it in other countries, including the United States. We take reasonable steps to make sure they protect it.

How long we keep it

We keep order records for as long as tax and accounting laws require. We keep other information only as long as we need it for the purposes above, then delete or anonymise it.

How we protect it

Our site uses an encrypted connection (HTTPS), and we limit access to customer information to the people who need it to fulfil your order.

Your choices and rights

You can ask to see the information we hold about you, correct it, or ask us to delete it. You can unsubscribe from marketing emails at any time.

Depending on where you live, you may have further rights. If you are in the European Economic Area or the United Kingdom, for example, you can also ask us to restrict or stop using your information, or to send it to you or to another service.

To make a request, email sales@luxjacket.com. We may need to confirm your identity first.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au, or to the data protection authority where you live.